Edunet Repair Centre
Edunet is here to support you.
We have expert service technicians that are trained to perform repairs on the devices we sell. You will get the device back and working as it should with little disruption.
Repairs can be completed:
Onsite
Sent in to us
Visit us in store
Use the below link to access our service portal and log your repair with us.
Once your repair is logged with Edunet we keep you updated every step of the way
A couple of points to keep in mind when logging a repair with us:
- Insurance (also known as Accidental Damage Protection, or ADP) covers any accidental damage to the laptop, such as dropping the laptop and liquid spills.
- Laptop warranty covers all manufacture faults while the device is within warranty.
- If your device does not have any warranty or insurance, we can quote the laptop for repairs after inspection of the device.
- Please ensure your device is backed up before any service work is completed as data loss can occur during the repair process.
- Most software faults will need to be referred to your school for assistance. Please reach out to Edunet if you are still having difficulties with this.
The onsite repair process with Edunet
Questions? We're happy to help you claim warranty or insurance
Email Us. We’re ready to listen to your needs and recommend the best solution that exceeds them.
Call 1300 338 638 between 9AM to 5PM, Monday to Friday for an obligation-free consultation.
Servicing Schools
Edunet is focused on providing an outstanding aftersales support to our customers. This is done through delivering results with expert communication, efficiency, and all-round experience. We are here to help reduce the administrative overheads and manage\support your devices. Our legend technicians support the brands we sell including Lenovo, HP, Acer, Apple, Asus, Epson and many more.
Hear from some of our happy customers
Had an issue with my daughter’s laptop in relation to a black line appearing on the screen. The laptop was still under warranty and I called Edunet when they opened at 9am. By luck they had a technician attending her school that day and by early afternoon they had replaced the screen. Faultless service, from dealing with Alexa initially, to the repair. Highly recommended.
- Paul
My daughters new chrome book wouldn't turn on at all, I called edunet to work out what was going on, they tried to help me over the phone but it still wouldn't work, so they sent someone out within 24hrs. I had someone come over look through the computer, work out that we had a faulty charger they exchanged it straight away. Great customer service 😊😊
- Elly
Great product even better service. They have supported our primary school continually even through the difficult times during lockdown.
- Kelly
What makes Edunet a cut above the rest?
- We are able to support the brands we sell including Lenovo, HP, Acer, Apple, Asus, Epson and many more. After sales support is a key component in Edunet values.
- With a dedicated service technician for schools, you will always be seeing the same face. Then we have a floating service technician to help cover for those times we need.
- If you have an ICT asset management program such as Disco, you can integrate it with our service portal by contacting us.
- Edunet is the first Lenovo 5-star repair agent, and has held this status ever since. To achieve this status, we are held to strict KPI’s.
- Buffer stock is carried by all service technicians and our offices to help support the devices we service, allowing for same day turn around on repairs.
Edunet has its own customer-built service portal to assist with the logging, viewing and updating service jobs.
- On the homepage you will be able to see a summary of your logged jobs, with a graph of dates logged.
- The job list page will allow you to go into more details on jobs and see updates such as ETA’s and technicians' notes.
- If you have a job that was closed in the last 30 days you can see all of them on a single page.
- A search function is also built in to look up previous jobs via serial or reference number.
- Logging jobs has become easier with drag and drop attachments, auto-fill of school details, and categories for insurance, ADP and warranty.
