Edunet is here to support you.

We have expert service technicians that are trained to perform repairs on the devices we sell. You will get the device back and working as it should with little disruption.


Repairs can be completed:

Onsite

Sent in to us

Visit us in store

Use the below link to access our service portal and log your repair with us.

Access Service Portal

Once your repair is logged with Edunet we keep you updated every step of the way

A couple of points to keep in mind when logging a repair with us:

The onsite repair process with Edunet

Servicing Schools

Edunet is focused on providing an outstanding aftersales support to our customers. This is done through delivering results with expert communication, efficiency, and all-round experience. We are here to help reduce the administrative overheads and manage\support your devices. Our legend technicians support the brands we sell including Lenovo, HP, Acer, Apple, Asus, Epson and many more.

Hear from some of our happy customers

Had an issue with my daughter’s laptop in relation to a black line appearing on the screen. The laptop was still under warranty and I called Edunet when they opened at 9am. By luck they had a technician attending her school that day and by early afternoon they had replaced the screen. Faultless service, from dealing with Alexa initially, to the repair. Highly recommended.

Paul

My daughters new chrome book wouldn't turn on at all, I called edunet to work out what was going on, they tried to help me over the phone but it still wouldn't work, so they sent someone out within 24hrs. I had someone come over look through the computer, work out that we had a faulty charger they exchanged it straight away. Great customer service 😊😊

Elly

Great product even better service. They have supported our primary school continually even through the difficult times during lockdown.

What makes Edunet a cut above the rest?

Edunet has its own customer-built service portal to assist with the logging, viewing and updating service jobs.

COVID-19 Update: How to Log Warranty or Insurance Claims During School Closure


As the situation with COVID-19 develops, we will continue to ensure your student's device is in working order. Their ability to study remotely in this crisis is important to us.

If your school is closed, our Victorian office is already prepared to accept all warranty and insurance repairs, although we won't be able to perform them on-site.

Due to this unique circumstance, we are limited in assisting with any software related issues and will have to direct you to your school's intranet. We apologise for any inconvenience caused.